> ## Documentation Index > Fetch the complete documentation index at: https://docs-kausanna.sonqo.io/llms.txt > Use this file to discover all available pages before exploring further. # Listar reclamos por ID de comercio (merchantId) Este endpoint te permite obtener las disputas de un comercio especifico. El merchantId es el identificador del comercio que se utiliza en las redes de las marcas. Es necesario contar con un merchantId válido para consultar este endpoint. Puedes obtener un merchantId consultando el listado de claims de tu cuenta, usando el endpoint `GET /claims/acquirer/{acquirerId}`. ## OpenAPI ````yaml GET /merchants/{merchantId}/claims openapi: 3.0.0 info: version: 4.7.6 license: name: MIT url: https://opensource.org/licenses/MIT title: Kausanna API description: > Bienvenido a Kausanna, el servicio ofrecido por SONQO, dedicado a procesar los contracargos de tus clientes en tiempo real, brindando una solución integral que te permite concentrarte en tu negocio sin preocuparte por la complejidad de las redes de Visa y Mastercard. En el mundo de los negocios, los contracargos pueden ser una preocupación constante para los comercios y las empresas. La necesidad de enfrentar disputas de pagos, desconocimientos o reclamaciones de clientes puede ser un desafío significativo, especialmente cuando se trabaja con múltiples proveedores de tarjetas y redes de pago. Es en este punto donde Kausanna se convierte en tu mejor aliado. Nuestra plataforma Kausanna se ha desarrollado pensando en la simplicidad y eficiencia, ofreciendo un sistema escalable y seguro que te permitirá manejar los contracargos de manera rápida y efectiva. Olvídate de la complejidad técnica y los detalles burocráticos, Kausanna se encarga de abstraer toda la complejidad de las redes de Visa y Mastercard para que puedas enfocarte en lo que realmente importa: hacer crecer tu negocio. Verificá el estado de nuestras APIs en [Kausanna Status](https://kausanna.instatus.com/) contact: email: ongoing-processes-sonqo@naranjax.com x-logo: url: https://www.naranjax.com/assets/images/navbar-isologo-naranjax.png altText: NaranjaX Logo backgroundColor: '#ffffff' href: https://www.naranjax.com/ servers: - url: https://e3-kausanna.sonqo.io description: Sandbox - url: https://kausanna.sonqo.io description: Entorno de producción security: - bearerAuth: [] paths: /merchants/{merchantId}/claims: get: tags: - claims > merchants summary: Obtener reclamaciones usando el ID del comercio operationId: getClaimsByMerchantId parameters: - name: merchantId in: path schema: type: integer required: true example: '200002087418' responses: '200': description: OK headers: Content-Type: schema: type: string example: application/json content: application/json: schema: type: object properties: success: type: boolean example: true data: type: array items: $ref: '#/components/schemas/Claim' '401': $ref: '#/components/responses/UserNotAuthorized' components: schemas: Claim: type: object properties: id: type: string example: '207779219414' description: Unique identifier for the claim. primaryAccountNumber: type: string example: 5450********6048 description: Primary account number for the transaction. rrn: type: string example: '08032054026003400006298' description: Retrieval reference number for the transaction. status: type: string example: SECOND_PRESENTATION_STARTED description: The current status of the claim. enum: - PENDING_REVIEW - COLLABORATION_ACCEPTED - COLLABORATION_REJECTED - SECOND_PRESENTATION_STARTED - SECOND_PRESENTATION_COMPLETED - SECOND_PRESENTATION_ACCEPTED - COMPLETED isOpen: type: boolean example: true description: Indicates if the claim is open or closed. createdAt: type: string format: date-time example: '2024-03-05T19:51:58.202Z' description: Date and time when the claim was created. updatedAt: type: string format: date-time example: '2024-03-05T19:54:01.709Z' description: Date and time when the claim was last updated. merchantId: type: string example: '000000000010377' description: Unique identifier for the merchant. amount: type: number example: 1000 currency: type: string example: ARS description: ISO 4217 currency code. outcome: type: string example: in_progress description: >- The current outcome. Indicates the current status of the claim. If the merchant won or lost the claim. enum: - in_progress - won - lost transactionId: type: string example: >- TI:FIEaEgnM3bwPijwZgjc3Te+Y0ieLbN9ijUugqNSvJmVbO1xs6Jh5iIlmpOpkbax79L8Yj1rBOWBACx+Vj17rzvOepWobpgWNJNdsgHB4ag=#hqCnaMDqmto4wnL+BSUKSdzROqGJ7YELoKhEvluycwKNg3XTzSfaIJhFDkl9hW081B5tTqFFiAwCpcocPdB2My4t7DtSTk63VXDl1CySA8Y= description: >- Unique identifier for the transaction. For Mastercard, the transaction ID contains 2 parts separated by a `#`. The first part is the clearing transaction ID and the second part is the authorization transaction ID. issuerId: type: string example: 6195 description: Identifier for the issuer of the chargeback. acquirerId: type: string example: 6355 description: Identifier for the acquirer of the chargeback. partnerId: type: string example: 01HNBCE7RY395G62BCQFYDCV46 description: Kausanna partner identifier. seen: type: boolean example: false description: >- Indicates if the claim has been seen by the merchant / partner service. events: type: array description: Array of events related to the claim. items: type: object properties: name: type: string description: Name of the event. timestamp: type: string format: date-time origin: type: string example: mastercard description: >- The origin of the claim. Indicates if the claim was originated from Visa, Mastercard or other network. authCode: type: string example: ab3285c5 description: Authorization code for the transaction. flow: type: object properties: currentStep: type: string example: PENDING_REVIEW description: The current step in the claim flow. payment: $ref: '#/components/schemas/PaymentMethod' merchant: $ref: '#/components/schemas/Merchant' PaymentMethod: type: object description: Contains all details about the payment method used. properties: id: type: string description: The Ranty payment method identifier. data_privacy: type: object properties: encrypted: $ref: '#/components/schemas/PaymentDataPrivacyEncrypted' description: Details about the privacy and encryption of payment data. card_method_type: type: string description: Type of card method used. example: encrypted card_holder_name: type: string description: Name of the card holder. example: Test card_holder_doc_type: type: string description: Type of document of the card holder. example: DNI type: type: string description: Type of payment. example: card_payment expiration_date: type: string description: Expiration date of the card. example: 04/2029 card_type: type: string description: Type of card used. example: DEBIT card_holder_email: type: string description: Email of the card holder. example: Test@google.com expiration_year: type: string description: Expiration year of the card. example: '2029' product_id: type: string description: Product identifier. example: MASTERCARD expiration_month: type: string description: Expiration month of the card. example: '04' name: type: string description: Name of the payment product. example: MASTERCARD pan: type: string description: Partially masked PAN number. example: 553771******3011 card_holder_doc_number: type: string description: Document number of the card holder. example: '002839234234' wallet_name: type: string description: Name of the wallet used. example: galicia QRName: type: string description: QR name. example: bb22707a-457e-4695-a29d-8ed76d4bbe85 Merchant: type: object description: >- Contains all the information related to a merchant, including payment and contact details. properties: storeId: type: string description: Unique identifier of the store. example: 6546e6b2-b0ce-4159-addf-f0147ce08bc4 ownerId: type: string description: Unique identifier of the owner. example: c6efebfb-b5ba-4e17-8ece-c8c47d27ddf8 name: type: string description: Name of the merchant. example: Catdog mcc: type: string description: Merchant category code. example: '7311' taxId: type: string description: Tax identification number of the merchant. example: '23395567659' taxIdType: type: string description: Type of tax identification number. example: arg.cuit externalPaymentId: type: string description: External identifier for the payment. example: '8524623' contact: $ref: '#/components/schemas/Contact' address: $ref: '#/components/schemas/Address' PaymentDataPrivacyEncrypted: type: object description: Contains details about the data privacy and encryption. properties: data: type: string description: Encrypted data content. example: test origin: type: string description: Origin of the data encryption. example: non_present Contact: type: object description: Contact details for the merchant. properties: email: type: string description: Contact email address. example: No data phone: type: string description: Contact phone number. example: No data businessName: type: string description: Business name of the contact. example: EZEQUIEL CALONGE country: type: string description: Country of the contact. example: ARG Address: type: object description: Address details of the merchant. properties: country: type: string description: Country of the address. example: ARG address: type: object properties: number: type: string description: Street number of the address. example: '135' notes: type: string description: Additional notes about the address. example: '-' street: type: string description: Street name of the address. example: Luis piedra buena description: Detailed street address. city: type: string description: City of the address. example: CHIVILCOY name: type: string description: Name associated with the address. example: LINK DE PAGO id: type: string description: Identifier of the address. example: c231a73b-b1f5-4b1a-b049-675876938605 state: type: string description: State or province of the address. example: B zip_code: type: string description: ZIP or postal code of the address. example: B6620AAA responses: UserNotAuthorized: description: The user is not authorized to access this resource. content: application/json: schema: type: object properties: success: type: boolean example: false message: type: string example: User not authorized securitySchemes: bearerAuth: type: http scheme: bearer description: >- API Token generated for your account. The token must be prefixed with `Bearer `. ````